Shipping
Shipping Information
At BALUGA, we strive to keep your purchase journey smooth sailing!
All orders are in process as soon as the transaction is confirmed. Upon successful purchase of order, our Customer Service team will conduct a verification process and update you as soon as possible by email.
After successful verification, you can check your order tracking number in your confirmation e-mail after 3 to 7 working days.
We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.
We do not deliver to a PO Box address, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by buyer.
Delivery is available from Monday - Friday, excluding weekends and public holidays.
Free shipping is only applicable for orders above RM300.
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SHIPPING COST
| Category | Peninsula Malaysia | East Malaysia |
|---|---|---|
| Appliances | RM15 per order. Free shipping above RM300 |
East Malaysia Shipping rough calculation (subject to additional charges for deliveries in certain areas). 0.01kg - 2kg : RM50 |
| Kitchen Utensils | RM8 per order. Free shipping above RM300 |
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DELIVERY TIME
| Area | Delivery time in working days (after dispatch) |
| Peninsular Malaysia | 5 - 14 days and above |
| East Malaysia | 7 - 14 days and above |
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DELIVERY TIME DURING PEAK SEASON
| Area | Delivery time in working days (after dispatch) |
| Peninsular Malaysia | 10 - 30 days and above |
| East Malaysia | 30 - 60 days and above |
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Please be informed and take note that operation will be off during Public Holiday.
DELIVERY TIME FOR PRE-ORDER ITEM
We follow the ETS date that stat on our website to ship out the order. Thank you for your kind patience and understanding.
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders are dispatched and delivered by courier service, Monday – Friday, excluding weekends and public holidays.
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.
After successful verification, you can check your order tracking number in your confirmation e-mail after 3 to 7 working days (or) 8 working days (during peak season).