If you are unhappy with your purchase, you may return the item(s) within 15 days from the time the order was shipped.

Returns are not accepted for the following reasons, unless deemed faulty:

1. Any promotional merchandise.
2. Purchases with use of a promotional code
3. The item is not the item you ordered on balugaliving.com. The model or color is different from what it is indicated in your order summary.
4. The item is found to be damaged upon receipt.

Requirements of returned items:

1. The purchase should be in their original packaging along with accessories including manual book and free gifts received with it.
2. All packaging must have price tag intact, undamaged, and no stains.
3. Provide proof of purchase to indicate your order invoice and receipt.
4. All exchangable items must be unused.

Please contact our Customer Service to initiate the return.

Kindly visit our Contact Us page to drop us an E-mail or make a call. 

Our Customer Service representative will be in touch with you as soon as possible.