Feeling Lost? Need Some Answers?

We value your feedback and would love to hear from you! Get in touch with our Customer Service team by visiting our Contact Us page.

BALÜGA gladly accepts Online Banking and major credit/debit cards, such as Visa, MasterCard, American Express, DISCOVER and JCB. International credit cards with valid U.S. billing addresses will be accepted as a form of payment. We do not accept Bill Me Later, C.O.D. or Cheques at this time.

All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order. We also have internal order review factors to protect credit card holders.

Not at this moment.

Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until submit your order.

Try clearing the cookies and caches on your browser. If further problems persist please note the type of error you are getting and contact our customer service by visiting our Contact Us page. Our customer service will be happy to take your order and help resolve the issue.

Not at this moment.

Please go to Login in the top right corner; then, go to Orders from the top right dropdown after you are logged in. You will be able to see all orders placed online using your account.

Note: you will not be able to see orders placed using guest checkout. For orders placed using guest checkout, please contact our customer service by visiting our Contact Us page.

No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.

However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order depending on what delivery option you've chosen:

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.

You can change your personal details after placing an order only if you meet below criteria's:

1. Shipment has not been arranged for your order. 2. You have not requested a change of address for the order before. Delivery address can only be changed once for each order.

For questions related to shipping, kindly refer to our Shipping Information Page.

For questions related to returns and exchange, kindly refer to our Returns & Exchanges page.